This policy outlines how subscription refunds, onboarding charges, add-ons, and cancellations are handled.
Last updated: August 4, 2026
Subscription plans are billed in advance based on the selected billing cycle and active student slab.
Refund requests are reviewed case by case. Approved refunds, if any, may be adjusted for the service period already used, taxes, payment gateway charges, and any non-refundable third-party costs.
One-time onboarding, setup, migration, training, and configuration charges are generally non-refundable once work has started.
If onboarding has not started, the customer may request cancellation and the refund eligibility will be reviewed by the Maskeen Edutech team.
SMS, WhatsApp, payment gateway charges, custom integrations, custom reports, dedicated infrastructure, app publishing, and third-party service costs are non-refundable once consumed, provisioned, or paid to vendors.
Customers may request cancellation by contacting support before the next renewal date.
After cancellation, access may continue until the end of the paid billing period unless otherwise agreed in writing.
For refund or cancellation requests, contact support@maskeenedutech.com with your organization name, invoice details, and reason for the request.
